Think Insurance, UK, Walsall

Airport Driver Caught Doing This With Car

The airport meet-and-greet driver was caught “ragging around” in a customer’s car.

An airport meet-and-greet driver has been sacked after a customer’s black box recorded him driving badly in their car.

What Happened?

32-year-old Sean Hopkins left his Peugeot 108 in the hands of Stanstead Airport’s Meet and Great parking (run by Empark) service on March 18th. He was marked 99 out of 100 by the black box for his journey to the airport. The next day, whilst Sean was on holiday in Malaga, two separate journeys were scored 12 and 18 respectively. Sean only found out what had happened after receiving a warning from his insurance company. On the feedback form issued by the insurance company after the score of 18, it states: "Your score shows you're braking and accelerating frequently throughout your journeys and suggests you may be reacting too late to hazards.”

Sean Said:

Speaking to the Mirror, the aggrieved holidaymaker said: "It is disgusting and makes you wonder how many other cars they must have been ragging around. I could have had my insurance ruined by them. I only knew about it because I've got telematics in my car, but others who don't wouldn't know about it.” After a lengthy email exchange with the Meet and Greet service, Sean says he isn’t satisfied with the compensation offered to him: "I have just got my refund through from them, but the emails they have been sending to me have been ridiculous. They apologised and said they would give me a free park for next time but that just wasn't good enough. I would have expected a full refund anyway for poor customer service, but I don't think I'll be getting any compensation. It will absolutely make me think twice about using the service again."

Stanstead Airport Said:

A spokesman for Stansted Airport said: "Firstly, Mr Hopkins was offered complimentary parking on his next visit. He was then given a full refund for his booking. He was also asked to submit any details from his insurance company and any financial loss if his insurance has gone up as a result of this incident. He confirmed he had suffered no loss at this stage so any offer to cover any loss could not be progressed on this basis. There hasn't been a request for anything more specific during the various correspondence, other than Mr Hopkins stating he has concerns about his insurance, hence the offer above.”

One Of The Benefits Of Telematics Insurance

This story is an excellent example of the benefits of having telematics insurance. If Sean hadn’t had a black box installed he would never have found out his car was being mistreated. If you’re a young driver in need of insurance and want to find out how much a telematics black box policy will cost, get in touch with Think Insurance by calling 0800 221 8077 or click Get A Quote below.