If you’re experiencing financial difficulty due to Covid-19 and want to discuss how we can help, please email us at covidhelp@think-ins.co.uk.

We will review your case and circumstances, and come back to you as quickly as possible during our current business hours (Mon-Fri 9am-5.30pm, Sat 9am-2pm).

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If I Have An Accident, What Should I Do?

Please contact our free 24 hour claims number on 0800 205 5596.

In the unfortunate event that you have been involved in a road traffic incident there are certain things you need to do both at the scene and following the incident.

If anyone involved in the accident, whether it be yourself, a passenger or someone in a third party vehicle, needs urgent medical attention, the first thing you need to do is to alert the emergency services if possible, and report the incident to the police within 24 hours.

make a claim on  your young driver insurance

When making a claim on your Young Driver insurance policy please call 0800 205 5596.

General Advice For Young Drivers Involved In Accident

After a motor traffic accident it’s important, despite how severe it may be, to stay calm. 

It’s important you do not admit fault at the scene, even if you believe you may be at fault, as this is for the insurers to decide. Exchange details with the other drivers involved in the accident, including full names, addresses, registration numbers, names of insurers and if possible the policy numbers. If you haven’t been able to exchange details at the scene you must report the matter to the police within 24 hours of the incident.

When possible, and only if it’s safe to do so, take pictures of the damage done to both your car and the other vehicle (or vehicles) involved in the incident, and if it’s possible and safe to do so, take pictures of the vehicles before they are moved. Again, if it’s safe to do so, take a photograph of where the incident took place, e.g. if a vehicle cut another vehicle up at a junction. In the event of a disputed claim it’s even more important that you can document as much of the scene as possible, again when safe to do so. Remember there are no laws preventing you from taking pictures of someone else’s vehicle if it’s on public property.

As soon as possible, write a report of the incident, including all the details you can remember. If there are details you are unsure of, it’s important to be honest and truthful about that in your report. It’s essential you make a report, as during the days following the incident your insurance company will need to know the details, and different departments may ask you about your recollection of events. Remember, information relating to the journey will be in your portal so you can log in and check what happened, to help jog your memory.

If you are unable to move your vehicle after the incident, that also includes when the car can be moved but it is not legally safe to drive, then you will need to call the 24 hour claims number right away, as they will be able to assist in getting your car moved to a safe location. The 24 hour claims number for your Young Driver insurance policy is 0800 205 5596. Think Insurance Young Driver insurance policy claims are administered by Kingsway Claims Ltd.

questions you should ask about young driver insurance

Any More Questions About Young Driver Insurance?

You may have more questions regarding a Black Box insurance policy with Think Insurance; such as Will the Police be informed if I speed? or Can I still earn no claims bonus with a Think Black Box, and if that’s the case, visit our Young Driver FAQ section where we have gone into detail on a number of topics and queries that Young Driver insurance policy holders may have. Alternatively, if your questions haven’t been answered and you’d like to speak to a member of our Young Driver insurance team, please call 0800 221 8077.

If you are yet to obtain a Black Box insurance policy through Think Insurance then you can click ‘Get a Quote’ below and a Young Driver insurance expert will be in touch to discuss a quote with you.