Privacy Policy

Privacy Policy

Think Insurance Services Limited and its affiliated companies and subsidiaries respect your privacy. This Privacy Policy Statement describes the ways we collect information from and about you, and what we do with the information, so that you may decide whether or not to provide information to us. By accessing our website or purchasing our products or services you agree to this Privacy Statement in addition to any other agreements we might have with you. This Privacy Statement does not govern the practices of entities that our Company does not own or control, or entities that do not own or control our company or people that our Company does not employ or manage. This Privacy Policy Statement includes the Company’s Privacy Policy Statement.

1. Data Controller

The data controller is Think Insurance Services Limited, registered in England & Wales (No.06809003), registered address at Think Insurance Services Ltd, Suite 1, 1st Floor, 26 Newhall Street, Walsall, WS1 3DZ. In this Privacy Policy, ‘we’, ‘us’ and ‘our’ means Think Insurance Services Limited. Where data is provided to our insurers in relation to the service you have requested, they may also be acting as data controllers. If you would like more information about how any of our insurers process data, you should read the privacy policy for the relevant insurer which will be available on the insurer’s website.

2. Your Rights – Accessing & Updating Your Personal Information

We comply with and are registered under the data protection laws in the United Kingdom and take all reasonable steps to prevent any unauthorised access to your personal data. Reasonable access to your personal information may be provided at no cost upon request made to us at the contact information provided below. If access cannot be provided within the required time frame, we will provide the requesting party a date when the information will be provided. If for some reason access is denied, we will provide an explanation as to why access has been denied.

We reserve the right to amend or modify this privacy policy at any time and any changes will be published on this website. You are entitled to see details of the information we hold about you. If any of the information held is inaccurate, we will also make any necessary amendments and confirm to you that these have been made. You are also entitled to ask us to remove personal information from our records and if you wish to do this then please contact us so that we may consider your request.

To contact us about any of your rights set out in this Privacy Policy please write to the Data Protection Officer at Think Insurance Services Limited, Suite 1, 1st Floor, 26 Newhall Street, Walsall, WS1 3DZ, or email thinkcompliance@thinkinsurance.co.uk. Please provide your full name, email address, date of birth and reference number.

3. Our Collection of Your Personal Information

The information we collect may include your personal information, such as your name, contact information, IP addresses, product and service selections, address/postcode, business details and driving and conviction history. We collect personal information from you at different points, including but not limited to:

• When we correspond with you as a customer or prospective customer;
• When you visit our website;
• When you visit our offices;
• When you contact us requesting a quote;
• When you take out an insurance policy via us (including the administration of this policy during its lifetime);
• When you report a claim;
• When you contact us for help.

Providing data about other people
This privacy policy sets out in detail how your data will be used by us. If you are providing us with another person’s data you should ask them to also read this Privacy Policy. By giving us information about another person you are confirming that they have given you consent to provide the information to us.

4. Our Use of Your Personal Information

In order to provide you with a quote we may need to collect personal data which the Data Protection Act 1998 defines as sensitive, including medical history or criminal convictions. By proceeding with obtaining a quote you will signify your explicit consent to such information being processed by ourselves and our product or service providers for the purposes stated above.

Information collected may include items such as the IP address of your computer, the date and time you visited our website and what links you clicked on or when you opened our emails. However, any information collected is kept secure and only used for the purposes set out in this Privacy and Cookie Policy.

Our Company may use information that we collect about you to:

• Deliver the products and services that you have requested;
• Set up your user account;
• Review how you use and interact with our website, to help manage and plan enhancements, and to evaluate effectiveness of our advertising;
• Manage your customer relationship and provide you with customer support;
• Perform research and analysis about your use of, or interest in, our products or services;
• Communicate with you by e-mail, postal mail, telephone and/or mobile devices about products or services that you may hold with us, may be of interest to you either from us, or other third parties;
• Verify your eligibility to credit facilities;
• Transfer personal information to third parties for any legally required or permissible purpose;
• Enforce our terms and conditions.

5. How We Share Your Information

We do not sell, rent or lease your personal information to others, except as described in this Privacy Policy. We share personal information with:

• Third-party service providers who provide services such as website hosting, professional services, including information technology services and related infrastructure, customer service, email delivery, auditing and other similar services;
• Insurers, other insurance intermediaries and third-party administrators who help us arrange and administer your insurance and any claims, and premium finance companies if you choose to pay by instalments;
• Regulators and other public authorities, including the Financial Conduct Authority, Information Commissioner’s Office, the Police and HM Revenue and Customs (HMRC);
• Other third parties as we believe necessary or appropriate to comply with applicable laws, and regulations.

We also may disclose your personal information:

• To comply with law enforcement requests and legal process, such as a court order or subpoena;
• To protect our rights and property;
• To protect the rights or safety of any person;
• To prevent fraud;
• To protect against misuse or unauthorized use of our website; and
• In connection with a corporate change including a merger, acquisition or sale of assets.

6. Data Retention

We will retain your personal information for as long as your account is active or as needed to provide you services. We may also retain your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If you wish to cancel your account or request that we no longer use your information to provide you services, please contact us at the address provided above.

7. Security of Your Information

We use reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include physical, electronic, and procedural safeguards such as data encryption and restricted access. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. International Transfers of Your Information

Information that we collect from you may be transferred to, stored and processed in a country outside the European Economic Area (EEA), such as the United States. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

9. Use of Cookies and Other Web Technologies

Like many websites, we use cookies and similar technologies to collect additional website usage data and to improve our services. Cookies are small text files stored on your computer that help us understand how you use our website and enhance your user experience.

We use the following types of cookies:

• Essential cookies – required for the operation of our website, such as cookies that enable you to log into secure areas;
• Analytical/performance cookies – allow us to recognize and count the number of visitors and see how visitors move around the website;
• Functionality cookies – used to recognize you when you return to our website and personalize content for you;
• Targeting cookies – record your visit to our website, the pages you have visited and the links you have followed, which may be shared with third parties for advertising purposes.

You can control the use of cookies through your browser settings. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

10. Third-Party Websites

Our website may contain links to other websites operated by third parties. This privacy policy applies only to the personal data that we collect through this website or in the course of our interactions with you. We are not responsible for the privacy practices of other websites. We encourage you to read the privacy statements of each and every website you visit.

11. Children’s Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.

12. Changes to Our Privacy Policy

We may update this privacy policy from time to time in response to changing legal, technical or business developments. When we update our privacy policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We encourage you to review this page periodically for the latest information on our privacy practices.

13. Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us:

By post: Data Protection Officer, Think Insurance Services Limited, Suite 1, 1st Floor, 26 Newhall Street, Walsall, WS1 3DZ

By email: thinkcompliance@thinkinsurance.co.uk